IROs and web surveillance: Fighting back against chat room rogues and other cyber-strangers

It wasn't too long ago that keeping tabs on what internet chat room participants were saying was an investor relations officer's worst nightmare.Like fighting ghosts, IROs found themselves stamping out fires fueled by renegade chat room investors - with an axe to grind and an anonymous persona - with no way of holding these cyber-troublemakers accountable.Take America Online. While the internet giant is celebrating its recently approved mega-alliance with Time Warner, a chat room brush fire