30 IR stars in 30 days: China Telecom
IR Magazine has a long history of honoring those men, women and companies around the world that excel at investor relations. In celebration of 30 years of IR Magazine, we selected 30 IR stars that have shone particularly brightly over the past three decades and will be posting one profile each day for 30 days, giving you the gift of an IR advent calendar.
At China Telecom, the approach to investor relations is neatly summed up by the mnemonic ACT, which stands for accessibility, credibility and timeliness. Lisa Lai, the company’s director of IR, says this is inspired by the company’s culture of ‘Customer First, Service Foremost’. For Lai and her team, the investors are their customers, and this is demonstrated through China Telecom’s large collection of IR Magazine Awards and high performance in the global rankings.
Lai adds that new technology, such as blockchain, Big Data and the Cloud are posing new challenges for IR teams. ‘To better serve investors’ needs, IROs require knowledge of financial technology to learn how it would change investor behavior and to determine its impact on the financial industry,’ Lai says.
Stay tuned for more IR stars next month and pick up a copy of the winter issue of IR Magazine to see the full list.
A version of this article was published in the winter 2018 issue of IR Magazine – the 30th anniversary issue of the industry’s premier publication.