From the desk of...Alexander de Laiglesia

It’s now just over two years since Banco Santander restructured its IR and communications department to provide a more focused approach to the various audiences we deal with. We separated the functions into four distinct areas which would work separately to provide the focus we believe our audiences require, while also co-operating closely with each other to provide a uniform approach. The thinking behind this change was led by Francisco Luzón, the former chairman of rival Spanish bank